Thank you for visiting and shopping at Neverlandeverland.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated by weight and displayed at checkout. Shipments will take a minimum of 14 business days to be delivered.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Neverlandeverland.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Neverlandeverland.com is not liable for any products damaged or lost during shipping, but please reach out to us via email ([email protected]) and let us know and we will try to resolve the issue. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Shipping Policy
We ship internationally.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.